Common Questions

The following is a list common questions and the answers provided by our Customer Service Center

1. How can I output Digital Depth information?
2. Checking Software Version
3. Downloading Software to Unit
4. How do I download Software to a MMC or SD card?
5. Can I convert my Lowrance or Garmin Waypoints with Humminbird PC 3.026 or higher using an MMC/SD card?
6. Using Wireless Sonar Link
7. Using Two Units with One Transducer
8. Using Two Transducers with One Unit
9. What should I do if I need a transducer other than the transom mount included in the box?
10. I previously registered my product but since then have forgotten my password and changed my email address. What should I do?
11. I do not remember my password to get into my account, and I have not received an email to retrieve my password.
12. Where can I find product that has metric measurements and/or local language menus?
13. What determines fish size?
14. Do you have a factory outlet store?
15. What is the difference between RMS and Peak to Peak power? Why is power output important?
16. How do I change the battery on my WeatherSense accessory?
17. What is the best source of power for my RF10 or RF15?
18. Does your company offer a program for Pro Staff and/or licensed guides?
19. What does CHO behind the model name indicate?
20. What does NVB in the model name indicate?
21. How much power does my unit draw?
22. What is the RF operating frequency of the Smartcast product?
23. While registering my unit, I received a message that stated "Cannot verify your serial number - Please re-type your serial number". What should I do?
24. Common Checks
25. I received the Low Battery Warning on my WeatherSense Module, which was just recently installed. Any ideas what may be going wrong?
26. Can the transducer cable be spliced to add length to the cable or to mend a damaged portion of the cable?
27. Why do the Humminbird ICE Series flashers have two cables on their transducers?
28. Can I use my ice flasher on a boat in open water?
29. Can I use the transducer that comes with my ice flasher on one of my other Humminbird products like a 300, 500 or 700 series product?
30. Where can I retain a redemption coupon for your National Promotions?
31. What size battery charger comes with the Ice Flasher?
32. What is the depth coverage for the Ice Flasher?
33. In the Ice Flasher products what is target separation in Zoom Mode?
34. In the Ice Flasher products what is target separation in Normal Mode?
35. With the new Ice Flasher products, you state that they have a fiber-optic flasher display. What does this mean?
36. On the back of the Ice Flasher products, what is the middle connector on the unit used for?
37. I’m having difficultly seeing my jig or bait in the water column with my ICE flasher…is there something I can do to correct this?
38. What is the IP rating of your products?
39. How would I connect my unit to a NMEA device such as a radio or autopilot?
40. Can you tell me what all of the abbreviations in the model numbering means?
41. How do I activate my AS WS1 XM Satellite Weather Service?
42. How do I reset my menu options back to the factory default?
43. What Product Promotions do you offer in 2009?
44. I am missing the temperature cable/probe from my new purchase.
45. My Smartcast RF10 or RF15 has extra connectors on the back of the unit. Can I connect a wired transducer to these units?
46. Where can I get an operations manual for my unit?
47. I am located outside of the US, why can't I order from your web store?
48. I live outside the US and am having problems registering my unit. What can I do?
49. Which unit should I purchase?
50. Can I change the color palette on my Humminbird product?
51. I have a VHF Radio with DSC capability. How would I connect this to my GPS receiver?
52. Do you have any new products in 2010 that are not currently shown on your website?
53. How do I register my Humminbird product?