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World-Class support. Think of us as your fifth buddy in the boat

Easy-to-install and easy-to-use Humminbird equipment needs love too. It’s important to register your product and establish an online account, so that we can offer the world-class support you come to expect from Humminbird. Technology changes daily. If you ever need help networking, upgrading or just getting the inside info on how something works to make your fishing experiences even better, check out FAQs, manuals and other guides. Or simply feel free to contact us, anytime.

Frequently Asked Questions

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Side Imaging

Topics only related to Side Imaging products and Side Imaging Sonar

  1. What is the son2xtf file in my Available Updates?
  2. Can I use son2xtf with non-sidescan recording files?
  3. I don't have an XTF viewer. Will Humminbird provide one?
  4. I don't use a Microsoft OS, but I would like to use son2xtf. What can I do?
  5. I cannot make son2xtf work. Who should I contact?
  6. What are the primary differences between the various side imaging units available (798 vs 997 vs 1197)?
  7. Does the boat have to be moving for the side imaging sonar to work?
  8. Do the Side Imaging Units have GPS capabilities
  9. When I see underwater structure or contours out to the side of my boat with the side imaging units can I mark them as waypoints?
  10. As the screen is scrolling and I see an object of interest is there a way to stop the screen to examine the object before it scrolls off the screen?
  11. Am I missing anything by using a Side Imaging Unit that I would get with a conventional competitor’s down-looking sonar?
  12. When I use the Side Imaging Units am I missing critical information directly under my boat?
  13. Will the side imaging work well in shallow water?
  14. Will side imaging sonar work well in deep water?
  15. How does the down looking sonar built into the Side Imaging units compare to competitive down looking sonar?
  16. What are the mounting options for the side imaging transducer?
  17. Can I epoxy the side imaging transducer in the hull of my fiberglass boat and allow the sonar to shoot through the hull?
  18. Will I be able to obtain high speed readings from my side imaging sonar?
  19. Where do I mount the side imaging transducer on my boat?
  20. Is the Side Imaging Unit difficult to operate?
  21. Will I be able to see the color display in the sunlight?
  22. What is the coverage of the Side Imaging units?
  23. How much detail can I expect to see on a Side Imaging unit in real world conditions?
  24. If I see an object to the side of my boat can I “zoom” in on it?
  25. Do the Side Imaging units work with Fuel Flow sensors?
  26. Why does the 997/1197 transducer “Wiggle”?
  27. Will the Side Imaging units show fish?
  28. I want to hook up my side imaging unit to left and right side, side imaging transducers along with a dual beam transducer for high speed readings. How would I do this?
  29. What is Down Imaging?

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Repair Contact Info

Check out the info below for unit repair and service contact information:

If you live in Canada,
click here

Where to ship your items:
(if you live in the U.S.)
Humminbird
Attn: Service Dept.
678 Humminbird Lane
Eufaula, AL 36027

Who to call:
Toll-free: 1-800-633-1468
Monday - Friday
8:00am - 4:30pm CST
Email us

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Talk to Us

We’ve said it before, and we absolutely mean it. If you have a question, issue or problem, we are here for you. We’ll take care of you. That’s what we do. 

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