Our factory, in Eufaula, Alabama, is the only Authorized Service Center for Humminbird products in the US.
The Unit Repair Return Form and applicable Repair Fee must accompany product to be serviced.
Humminbird
Service Dept.
678 Humminbird Lane
Eufaula, AL 36027
Tel: 1-800-633-1468
When sending a unit in for service we make the following recommendations:
1. First check the Repair Fee list. You will need to include payment at the time you send in your unit. We accept Money Orders or Credit Card payment. We do not accept personal checks. If your model is not included on the Repair Fee list, it is likely no longer serviceable. You should check our unserviceable models list. If your model is listed on the unserviceable list, we apologize but we no longer have the ability to service those models.
2. If you do not use the Return Form, please include a note that includes your name, address, city, state, zip, daytime phone number, the model name along with the serial number of the product you are sending to us. We also would like for you to summarize the problems you are experiencing with your unit. If you do not describe the problem, it is possible that we will not be able to duplicate the issue through our testing and the unit could be returned to you as a no problem found. In order to avoid this type of diagnosis, it is very important for us to understand how your unit is wired on the boat, what other units, transducers and accesories are connected to the unit being returned. A hand drawn wiring diagram can be very helpful.
3. Unless specifically told otherwise, do not return accessories items like, knobs, mounting brackets, SD cards, map cards with your unit.
4. Save all of your waypoint information onto a SD card or hard drive before shipping the unit to us as you should always keep this information backed up. We do our best to keep this information in tack but occassionally this is not possible.
5. When shipping the unit back to us, please keep in mind that you will not get back the packaging that you are sending us. We typically find the packaging unsuitable for return shipping to your therefore all returns are made in a suitable brown carton. Please be sure to include your return address on the outside of the box and make sure all communications are placed in an evelope that is tapes to your unit.
6. When selecting a shipping method, please be sure you have the ability to track the shipment to prove delivery to us. You may also want to insure the package as Humminbird is not responsible for packages that are lost or damaged in transit to us.
Please note
: we are a seasonal business; our phone lines will be extremely busy between March and August. We highly recommend that you chose a day other than Monday to try and contact us because Monday's you will encounter extremely long hold times and possible busy signals.
If you do chose to call on a Monday we would greatly appreciate your patience as we strive to assist as many customers as possible. It is helpful to know the exact model number of the fish finder you own along with any accessory items that may be connected to the unit.