While registering my unit, I received a message that stated: "Cannot verify your serial number - Please re-type your serial number". What should I do?
data from our serial number data base out of our manufacturing area does
not transmit cleanly to our website data base. There is typically an
easy solution to identifying the serial number that is in our data base.
proper format for our serial numbers is either an 11 or 12 digit
number format. If the serial number begins with a 3, 4, 5, 6, 7, 8, or 9, it should be an 11 digit
number. If it starts with a 1, it should be a 12 digit number.
are retrieving the serial number off of your system status screen (as shown below), it is
possible that the number is incorrect on your system status screen. In
the example image, the S/N number 10021301002 is actually missing a
You can either check the serial number on the lower back of your unit,
under the connectors, the number on the label will be the correct serial
number. If your unit is mounted in-dash and you are unable to see the
back of your unit, you can look at the PCB S/N on the system status
screen and drop three of the zeros in the middle of the PCB number.
this image as an example, the incorrect serial number is 10021301002 and the
PCB S/N is 100213000010027. The correct serial number is actually
Once entering the correct number if you still have problems registering your unit, please contact us via email at firstname.lastname@example.org
or call 1-800-633-1468.